What are business hours?
Monday-Friday 9AM-5PM Central Time. Closed on Holidays and Sunday. Email us anytime at Theadorekollection@gmail.com.
How long is processing, shipping, and handling?
Processing takes 2-3 Business days. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.
Domestic Shipping is 3-7 Business days depending on your location.
All Package Delivery is USPS or Fedex.
When will my tracking number update?
After receiving a tracking email, Shipping Activity will become available after 24 hours. Your tracking number will come to your email. Please check your spam folder if you dont see it in your inbox.
Can I make changes to my order?
No. Orders are processed daily. No changes can be made once you have made a payment.
May I return my order?
Yes, we offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We are more than happy to accommodate returns and exchanges on hair extensions and lace that have not been opened, worn, or tampered with. We are not responsible for any stylist trying to custom color or dye your hair.
May I exchange my order?
Yes, you can make an exchange within SEVEN (7) DAYS.The Adore Kollection hair seal MUST NOT be Broken. The hair MUST NOT be unwrapped, uncombed, brushed, or worn for an exchange. If the hair is altered we will return the hair back to you.
When will I receive my refund?
A full refund, excluding the original shipping cost will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions or lace were not opened and The Adore Kollection hair seal was not broken. Refunds are normally returned 24-48 hours after refund is processed.